Terms of Business

1. Scope of work

We supply and install fenestration products, which may include windows, doors, glazing, rooflights, associated ironmongery, fittings, sealants, and related works. Any quotation, survey, specification, drawing, or order confirmation forms part of the agreement, together with these Terms. If there is any inconsistency, the written quotation or order confirmation will take priority over these Terms to the extent of the inconsistency.

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2. Quotations and orders

All quotations are based on the information available at the time and may be revised if measurements, site conditions, or specifications change. Quotations remain valid for 30 days unless stated otherwise. An order is not accepted until we issue written confirmation, request a deposit, or begin the works.

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3. Surveys and measurements

Any survey undertaken by us is limited to the items stated in the quotation or order confirmation. Final measurements may be taken before manufacture or installation, and any necessary adjustment to size, specification, price, or programme may be made where required. You are responsible for ensuring that we have accurate information about the property, access, hidden services, and any known site constraints.

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4. Pricing and payment

Unless otherwise stated, prices are exclusive of VAT and any additional works or variations. A deposit may be required before manufacture or scheduling of works. The balance is payable in accordance with the payment schedule stated in the quotation, invoice, or order confirmation. We may suspend manufacture, delivery, or installation if payment is not made when due.

 

5. Consumer cancellation rights

If you are a consumer and the contract is made off-premises or at a distance, you may have a legal right to cancel within 14 days under the Consumer Contracts Regulations 2013, unless an exemption applies. If you ask us to begin work during the cancellation period, you may be required to pay for work completed up to the point of cancellation, and for any goods made to your specification, cancellation rights may be limited or excluded where permitted by law.

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6. Materials and goods

Any goods supplied by us will be of satisfactory quality, fit for purpose where made known to us, and as described in the order, in line with consumer law. Minor variations in colour, texture, finish, or appearance may occur due to manufacturing tolerances, batch differences, or product updates. Natural materials such as timber may contain variations inherent to the material.

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7. Installation and access

You must provide safe, suitable, and reasonable access to the site on the agreed dates. You are responsible for removing valuables, curtains, blinds, fragile items, and furniture unless we have agreed otherwise in writing. If we are unable to carry out the work due to poor access, unsafe conditions, or third-party delays, we may charge reasonable costs for wasted time and reattendance.

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8. Timescales

Any installation date or completion date is an estimate unless expressly stated as fixed in writing. We will use reasonable endeavours to meet agreed timescales, but delays may occur due to weather, supply issues, client changes, unforeseen site conditions, or circumstances beyond our control. Time shall not be of the essence unless agreed in writing.

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9. Variations and additional work

If you request changes to the agreed specification, or if additional work is required due to site conditions, hidden defects, or regulatory requirements, we may charge for the extra cost and time involved. Variations should be confirmed in writing before the additional work begins whenever reasonably practicable.

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10. Building regulations and compliance

Where applicable, we will carry out works in a manner intended to comply with relevant UK legislation, Building Regulations, and manufacturer instructions. Unless expressly agreed in writing, we are not responsible for the design of the building, structural calculations, planning permission, or the condition of pre-existing openings, lintels, substrates, or surrounding fabric. If we identify compliance issues that affect the works, we may suspend or amend the job until they are resolved.

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11. Ownership and risk

Risk in the goods passes to you on delivery to site or on installation, whichever occurs first. Ownership of goods supplied by us remains with us until we have received payment in full for those goods and all other sums due to us. Until title passes, we may recover any unpaid goods where lawful and practicable.

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12. Defects and aftercare

If you believe there is a defect in the goods or workmanship, you must notify us as soon as reasonably possible and in any event within a reasonable time after discovery. We will inspect reported issues and, where appropriate, repair, replace, or remedy defects in accordance with our legal obligations. Fair wear and tear, misuse, accidental damage, lack of maintenance, or failure to follow care instructions are not covered.

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13. Warranties

Any manufacturer warranty is provided subject to the manufacturer’s own terms. Any warranty we offer is limited to the scope stated in the quotation or warranty document. Your statutory rights are not affected by any warranty we provide.

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14. Liability

We do not exclude liability for death or personal injury caused by our negligence, fraud, or any liability that cannot lawfully be excluded. Subject to that, our liability for direct loss arising from our breach of contract or negligence is limited to the total price paid or payable for the affected order, except where law provides otherwise. We are not liable for indirect or consequential loss, loss of profit, loss of business, or losses caused by delays outside our reasonable control.

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15. Customer responsibilities

You must ensure the site is prepared for the works, including any necessary permissions, clear access, and safe working conditions. You must inform us of any asbestos, hazardous materials, concealed services, structural concerns, or other risks known to you. You are responsible for obtaining any required landlord, freeholder, planning, or party wall approvals unless we have agreed in writing to do so.

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16. Force majeure

We are not liable for failure or delay caused by events beyond our reasonable control, including extreme weather, fire, flood, supplier failure, transport disruption, labour shortages, strikes, war, or government action. If such an event occurs, we may extend performance time or cancel the affected part of the contract without liability.

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17. Termination

We may suspend or terminate the contract if you materially breach these Terms, fail to pay, or prevent us from carrying out the works. You may cancel the contract subject to any statutory cancellation rights and any charges lawfully due for work already undertaken, goods ordered, or goods made to measure. Any termination does not affect rights and obligations already accrued.

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18. Complaints

If you are dissatisfied with any aspect of our service, you should contact us in writing at the address above. We will investigate complaints reasonably and promptly. Nothing in these Terms prevents you from exercising any legal rights or bringing a claim where applicable.

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19. Data protection

We will process personal data in accordance with applicable UK data protection law. We may use your contact details to manage quotations, orders, surveys, installations, invoicing, and aftercare. We will not sell your personal data.

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20. General

These Terms are governed by the law of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction unless mandatory consumer law provides otherwise. If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force. No failure or delay by us in enforcing any right shall operate as a waiver of that right.